Frequently Asked Questions
Any further questions email us
How long is processing and shipping?
We ask that you allow 3-4 weeks to process and complete custom jewelry orders. This does not include Saturday and Sundays. Orders ship Monday-Friday. Please be sure that all shipping information is correct before you check out. Multiple items purchased in the same order may ship separately. No additional shipping charges will apply to you.
US orders are shipped via USPS. International orders will ship for a flat rate of $13, please allow additional time for international orders.
What’s the best way to care for my jewelry?
We suggest removing your jewelry before showering, lotioning or cleaning. Some cleaning agents can cause a chemical reaction. Polishing your jewelry with the cleaning cloth included in your order will also help your product last longer.
Do you accept returns?
We do except returns on non custom items only! The fact that each piece is customized to fit you (the customer) and cannot be resold. We do not except returns on custom items. So its important that you are sure about your purchase, and make sure every detail is correct before submitting. That includes spelling, color and dimensions.
Is Jewels by LaVettee based in the United States?
Yes! Our company is based out of Louisiana. We pride ourselves on bringing you quality affordable jewelry right here in the US.